Documentation
Everything WPClientHub does, in plain language
Written straight from the product: real button labels, real defaults, real limits. If a step here doesn't match what you see on screen, tell us — the app is the source of truth and this page should always agree with it.
38 pages · use your browser's find (Ctrl/Cmd+F) or see the glossary for terms
Getting started
Create your agency
What you get when you sign up, how plans and site limits work, and how to move between agencies if you belong to more than one.
Connect your first site
Register a site and pair the free WPClientHub One plugin — the one-time pairing code, what it can and can't do, and what happens on the first sync.
White-label WPClientHub One
Your agency’s name, author, menu label and icon on the plugin on every client site — and what can’t change. Agency and above.
Invite your team
Add teammates, understand the four roles, and see what an invitation link looks like from both sides.
Getting help
The Help panel's docs chat, the honest limits of automated answers, what a "deep answer" costs, and how a question reaches a person at WPClientHub.
Sites & health score
Sites & the portfolio view
The command center: search, filters, labels, sort, list vs. grid view, and the CSV export.
The health score, explained
Exactly how the 0–100 score is calculated, what each deduction is worth, and how to read the breakdown drawer.
Site notes
Internal notes per site on every plan: client preferences, access details, hosting quirks. Pin what must be read before updates. Never client-facing.
WordPress user management
Every WordPress account on every site, grouped by person: add, re-role or remove across sites, reset passwords, sign people out. Studio and above.
Updates
Running updates
Bulk and per-row updates, restore points, in-row progress, failures and retry.
Scheduled updates (AutoPilot)
Automatic, screenshot-verified updates on a schedule — approval-mode vs. auto-mode, the diff threshold, needs-review batches, and optional automatic rollback.
Database cleanup
Analyze and clean a site’s database on every plan: revisions, trash, spam, orphaned data, expired transients — a restore point first.
SiteVault backups
SiteVault backups
Why restore points live on the site's own server, what WPClientHub actually stores, and how to read the Backups tab.
Restoring a site
What happens step by step when you restore from the dashboard, what stays untouched, and how a restore can itself be undone.
Offsite storage destinations
Stream restore points to storage you own — S3-compatible services, SFTP, Google Drive or Dropbox — and why it factors into the health score.
Google Drive & Dropbox backups
Send backups straight from each site to your own Google Drive or Dropbox: access to its own folder only, one-hour tokens, resumable uploads. Studio and up.
The standalone restore script
wpch-restore.php — a single PHP file that restores a backup set even when WordPress itself won't boot.
Sentinel security
Security findings
One row per vulnerability — severity, CVSS, filters, bulk ignore, and how findings relate to the Updates tab.
How to fix, and Ask AI
What's inside the How to fix drawer, when to reach for Ask AI, and how credits are charged for it.
File integrity, protection & response
The daily file check, what each finding means, one-click responses (reinstall, quarantine, rotate keys), protection switches and security alerts.
Watchtower uptime
Uptime monitoring
How checks run, the period selector, stat tiles, SLA targets, and the fleet-wide portfolio page.
Incidents & downtime alerts
How an outage becomes an incident, who gets emailed, reminder cadence, and flap control.
Domain & DNS expiry monitoring
Every site’s domain checked daily on every plan: expiry, registrar and status from the registry (RDAP), DNS changes, alerts at 30/14/7/3/1 days.
SEO Health & AI Visibility
SEO Health
The crawler-based on-page score — what it checks, the four bands, and the white-label PDF.
SEO management
Edit every page’s title, description, canonical, noindex and social fields (Studio and above) — in Yoast, Rank Math, AIOSEO or SEOPress’s own storage — plus redirects, a 404 log, robots.txt, the sitemap and schema.
AI Visibility
28 AI-readability checks plus a probe of what ChatGPT, Claude and Gemini actually say about the business.
Lead scanner embed
Embed the free AI Visibility scanner on your own agency site, branded as yours — the snippet, prospects, credits and the daily cap.
Pulse performance
Performance (Pulse)
Mobile and desktop trends from the same Lighthouse engine PageSpeed Insights uses, field data vs. lab data, and what "in-flight" means.
Image optimization
WebP/AVIF, compression and resizing on the client’s own server (Agency and above): settings, serving on Apache, LiteSpeed and nginx, other optimizers, restore.
Caching
A page cache on the client’s own server, on every plan: what is cached and what never is, the drop-in and web-server rules, smart purge, preload, other cache plugins and hosts, nginx.
Forms
Form builder
Build contact, quote, callback and sign-up forms and publish them to client sites (Agency and above): fields, conditional logic, multi-step, uploads, spam protection, notifications, embedding.
Entries inbox, tickets & export
Every entry from every site in one inbox: filters and search, help-desk tickets from entries, CSV export, alerts, and how deletion works.
Client Reports
Clients & Support portal
Managing clients
Adding a client, assigning sites, and the difference between a client record and a portal contact.
Clients & the support portal
How clients sign in with a magic link, what they can and can't see, custom domains, and branding.
Client emails from your own domain
Reports, sign-in links, estimates and invoices from your agency’s own address — the DKIM, SPF and DMARC records, and what happens if one breaks. Agency and above.
Help Desk
Help Desk dashboard & views
Its own product surface on its own host — the dashboard, request views, and what "your turn" vs. "with the client" means.
Working a request
The request page: diagnosis, estimates, moving status, waiting on client, and team assignment.
Help Desk setup checklist
The four first-run steps — brand it, say who works the desk, invite a client, share your address — and what "done" means for each.
AI credits
Notifications
Billing
Billing Suite (bill your clients)
Care plans, subscriptions, invoices, recurring billing and dunning — through your own Stripe account or direct invoices. No platform fee, ever.
Your WPClientHub plan & billing
Your own subscription to WPClientHub itself (via Paddle) — plans, site limits, and where to see or change it.
Integrations
Cloudflare integration
Your own Cloudflare account on Scale: cache purge after updates, rollbacks and restores, development mode, SSL/DNS checks and cache stats in reports.
Public API & webhooks
The WPClientHub REST API on Scale: scoped keys, rate limits, pagination, every endpoint with an example, and signed webhooks with verification code.
Zapier
WPClientHub in Zapier on Scale: instant triggers for downtime, backups, updates, vulnerabilities and tickets; back up, check updates, open tickets.
Reference
Exports
Where CSV export lives today, and the shape of the file it downloads.
Keyboard shortcuts
The command palette, and Help Desk Requests' list navigation.
Security & data
Magic links, exactly what WPClientHub One can and can't do, where private keys live, and how the hub's own database is protected.
Troubleshooting
The most common problems — plugin pairing, failed updates, uptime false positives, missing emails, oversized attachments.
Frequently asked questions
Short answers to the questions that come up most.
Glossary
The product's own words for its modules and concepts, defined once.
Changelog
Every release in plain language: the private beta in August 2026, V1 in September and V2 in October 2026.