What it does
Plans: the Help Desk and client portal are included on Agency and Scale (and on the 14-day Agency trial every new account starts with). On Free or Studio the Help Desk shows an upgrade page and the client portal is switched off until you upgrade from Settings → Billing — nothing is deleted in the meantime. Organizations that used the Help Desk before October 2026 keep it on their current plan. See Your WPClientHub plan & billing.
Help Desk is its own product surface — a separate host (helpdesk.wpclienthub.com), separate navigation, same account and single sign-on as the main app. Its Dashboard shows a setup checklist (until you finish or dismiss it), stat tiles (Needs attention, Mine, Waiting on client, Overdue), your queue, open-by-client, and recent AI diagnoses.
Requests replaces status chips with views: Needs attention (new, needs-a-person, or overdue, or it's your turn), Mine, Waiting on client, Open, Resolved, All. Each row shows a "Your turn" / "With the client" pill and an unread dot so you never have to open a request to know whether it needs you.
How to
- Use the view tabs to focus your queue, and the Filters popover for category, client, site, assignee or priority.
- Use j/k to move between rows, ↩ to open one, a to assign it to yourself, and x to select it — see Keyboard shortcuts.
- Select several rows for the bulk action bar: assign, change priority, or resolve/close.
Limits & defaults
| Setting | Default |
|---|---|
| Product switcher | Sites ↔ Help Desk, single sign-on via a shared session |
| Assignable people | Owner, admin or tech, and only if they "work the help desk" (a per-member toggle) — a Viewer is never offered, even if the toggle is on for them |
| Bulk actions | Assign, change priority, resolve/close |
Troubleshooting
I signed in on the Help Desk host and landed somewhere unexpected
helpdesk.wpclienthub.com directly.