What it does
Settings → Notifications controls your own email alerts — downtime, certificates, weekly summary, new Help Desk requests, diagnoses ready, needing a person, estimate decisions, backups failing, a connector going dark, requests assigned to you, mentions, a plan limit reached, the weekly security digest, and the monthly usage & value report. A separate roster shows Who gets alerted for each kind across your whole team.
How to
- Toggle each alert kind under Your email alerts.
- Check Who gets alerted to see the whole team's preferences for every kind at a glance.
- Click a "Manage notifications" link at the bottom of any alert email to land back here.
- Every alert email carries a one-click unsubscribe (no login needed) as required by RFC 8058 — clicking it flips that one preference off immediately, with an "Undo" option.
Limits & defaults
| Alert kind | Default |
|---|---|
| Downtime | On — owner/admin/tech |
| Certificates | On |
| Weekly summary | On |
| New requests | On — owner/admin/tech |
| Diagnoses ready | On |
| Needs a person | On |
| Estimate approved / declined | On — owner/admin/tech |
| Backups failing | On — owner/admin/tech, capped at 1/day per site |
| Connector dark | On — after 3 consecutive failed pings |
| Assigned to them / mentioned | On, sent to the assignee/mentioned person only |
| Plan limit reached (sites) | On — owner only, capped at 1/day |
| Security digest | On — owner/admin/tech, weekly Monday, only when there's something new |
| Monthly usage & value report | On — owner only, 1st of the month |
The welcome sequence (day 0/2/7 after creating your organization) and the AI-credits-exhausted alert are transactional and not part of this toggle list — see Create your agency and AI credits.
Troubleshooting
Emails not arriving
First check the alert kind is switched on for you (or routed externally — see Notification routes); locally, outbound mail needs a running
php artisan queue:work for anything queued (diagnosis/status-change/estimate mail) — production already runs one. See also Emails not arriving in Troubleshooting.I unsubscribed by mistake
The unsubscribe confirmation page offers an "Undo" — use it, or turn the preference back on from Settings → Notifications.