- Organization
- Your agency — the tenant every site, client, teammate and invoice belongs to.
- Sites / Portfolio
- The list of every WordPress site you manage.
- Health score
- A 0–100 number summarizing how much a site needs attention — see The health score, explained.
- Connector
- The free WPClientHub plugin installed on a client site — see Connect your first site.
- SiteVault
- The backup system — restore points stored on the site's own server, orchestrated (never stored) by WPClientHub.
- Sentinel
- The security module — vulnerability findings, hardening checks.
- Watchtower
- The uptime monitoring module.
- Pulse
- The performance monitoring module (Lighthouse-based).
- Client Reports
- Branded, scheduled PDF reports assembled from the proof-of-work feed.
- Billing Suite
- How you bill your clients — through your own Stripe account (connected with a restricted API key) or with direct invoices. No platform fee on any plan.
- Direct invoice
- An invoice WPClientHub issues itself, without a payment processor: a numbered PDF (
INV-2026-0001) sent with your payment instructions and an optional payment link, marked paid by you when the money arrives. - Help Desk
- The agency-side request/ticket product — its own host, own navigation.
- Support portal
- The client-facing side of the Help Desk.
- AI credits
- The one currency behind every AI-backed action across the product — a monthly allowance per plan, plus top-up packs you can buy on any plan.
- Top-up
- A one-off pack of AI credits (100 or 500) bought from Settings → AI usage; spent only after your plan credits are used up, and never expires — unlike plan credits, which reset each month.
- Ops console
- The internal, staff-only console WPClientHub's own team uses — unrelated to your organization role.
- Magic link
- A passwordless, single-use, time-limited sign-in link used by clients (and by team invitations).
- Restore point
- One completed backup snapshot, kept on the site's own server.
- Automatic rollback
- An opt-in switch on an auto-mode AutoPilot policy: when an update batch's screenshot diff crosses the threshold, the site is restored to the pre-update restore point without waiting for a person — see Scheduled updates.
- Diagnosis
- The AI-generated assessment of a Help Desk ticket: probable cause, evidence, confidence, and a suggested fix.
- Estimate
- A priced, client-facing quote for fixing something diagnosed on a ticket.