What it does
AI credits are the one currency behind every AI-backed action — a ticket diagnosis, a re-run, Security's Ask AI. Your organization gets a monthly allowance based on plan, and every credit movement — grants, charges, refunds, ops adjustments — is written to a permanent ledger, so nothing about your balance is ever a guess.
Settings → AI usage shows a balance ring, when it resets, usage this month by kind, and the full ledger.
How to
- Open Settings → AI usage to see your balance, reset date, and usage history.
- Every AI action shows its cost in credits and your remaining balance before you run it.
- Need more this month? Click Top up to buy a pack — 100 credits for $9 or 500 for $39 — through the same Paddle checkout used for your WPClientHub subscription. The credits land on your balance as soon as the payment completes, on every plan including Free.
- If you're close to your plan's allowance, use Upgrade plan from the same page.
Limits & defaults
| Setting | Default |
|---|---|
| Monthly allowance | Free 20 · Studio 50 · Agency 250 · Scale 1,000 |
| Cost per action | 1 credit — ticket diagnosis, diagnosis re-run, Security Ask AI, knowledge-base deep answer |
| Reset | Plan credits reset to your plan's allowance each cycle and do not roll over; purchased top-up credits are untouched by the reset |
| Low-balance warning | At 10 credits or fewer, an in-app notice and an email to the owner |
| At zero | The action is never queued at all — you see "Out of credits — top up or upgrade" rather than a silent lower-quality answer |
| Refunds | A failed AI run refunds its credit automatically |
| Top-up packs | 100 credits for $9 · 500 credits for $39 — available on every plan from Settings → AI usage; credited on payment |
| How top-ups are spent | Plan credits are spent first; purchased top-up credits are only drawn on once the monthly allowance is used up, and they never expire — whatever is left carries across every reset until spent |
Troubleshooting
My balance looks stale after an action
The balance refreshes immediately after any action that spends or refunds a credit — a hard refresh clears any lingering stale view.
A diagnosis failed — was I still charged?
No — a failed run refunds its credit automatically, so a failure never costs you.
Should I top up or upgrade?
A top-up is a one-off purchase that never expires — it sits behind your plan credits and is only used once they run out; an upgrade raises the allowance you get every month (and your site limit). If you are regularly buying top-ups, the next plan up is usually cheaper. Only owners and admins can buy top-ups or change plans.
I bought a top-up but the balance hasn't changed
Credits are added when Paddle confirms the payment, normally within seconds; the purchase then appears in the ledger as a "Top-up" entry. If it hasn't appeared after a few minutes, contact support with the Paddle receipt — a completed transaction is only ever credited once, so there is no risk of a double credit when it is applied.